Upon completion of this course, participants will be able to:

• Identify the elements of cultural competence in the workplace
• Increase understanding of their own cultural background and how it affects their perception and interpretations of other cultures
• Recognize the three dimensions of cultural awareness when interacting with other cultures
• Develop the skills needed to practice respectful and caring behavior toward culturally diverse individuals and groups
• Understand how values differ among cultures
• Identify different communication styles among diverse cultural groups
• Give and receive feedback in a caring, respectful way
• Adapt behaviors that support cultural competency and minimize behaviors that undermine it